Not lost, just undiscovered.

As part of my Online Public Relations class, I have to write regular blog posts (for marks) in our online community. I plan to cross-post my favourite ones here and this is the first one.

Last Friday, the Globe and Mail published an article by Tavia Grant entitled “Tweets from the top: It pays to be in on the talk.” The article discusses the current trend of North American executives turning to Twitter in order to put a human face on their corporate brands.

In the article, Grant profiles CEO of ING Direct Canada Peter Aceto, who “is busy – but not so busy that he can’t find time to share bits of his life through Twitter.”

According to the article, “few Canadian CEOs have embraced the new tool like Mr. Aceto, whose daily updates range from the philosophical (“great leaders…seek out those with differing viewpoints”) to the personal (“parent teacher interviews tonite. found out my kids are not abnormal”) to the downright funny (“dressed like a banker today – yuk”).”

CEOs are supposed to be really busy people, maybe too busy to type 140 character messages all day about anything and everything. I mean, they usually work 11 to 13 hour workdays. But, apparently many CEOs think that taking that time is worth it. ExecTweets, which posts updates from top business executives on Twitter, features about 100 Tweet-happy executives. A similar website called Twitter Leaders, lists more than 300 of them.

Why do CEOs use Twitter then?

The experts featured in Grant’s article list the following reasons for CEOs to tweet:

• To build trust
• To promote values of openness and transparency
• To market the company and products (although not too strongly or frequently)
• To build communities
• To share ideas
• To get customer and client feedback
• And, ultimately, to put a human face on a large corporation

All of these aspects can help attract buyers and customers, all which are great for your business. And for your own brand. The article states that Aceto, as a result of his constant broadcasts, has been asked to speak at public engagements about his twittering.

Does it make sense?

It sounds like a good initiative. Getting your CEO to tweet is an easy and somewhat inexpensive way to make the company seem light-hearted, less rigid and made of ordinary people just like you and me. It allows customers and clients to connect to you or your company on a personal level – it brings down the traditional wall between the little customer and the corporate giant. Now, if I’m a super fan of Virgin Group Chairman Richard Branson, I can follow him and get to know what crazy things he’s doing each day, read what articles he thinks are interesting, and maybe I’ll start to understand how I can be as successful as he is (this is all hypothetical, of course).

But at the same time, there are risks. For example, it only takes one biased, negative or flaming tweet to bring down a CEO’s credibility and perhaps the company.

There’s also a fine line between sharing what’s going on in your day and looking like you don’t do anything at all. If I’m expecting you to take care of my project but you’re busy tweeting about being at the beach, then I’m not impressed.

Do you think it’s a good thing for CEOs to be on Twitter? What risks are there?

Picture credit: arincrumley

It’s already been four months and my first semester at Centennial College is over. It’s hard to believe that it’s over considering how much we had to do.

Our courses were:

• Project Management
• Introduction to Corporate Communications
• Public Relations Writing 1: Writing to Inform
• Canadian Business Practices
• Event Management
• Media Relations
• Copy Editing

These courses were interesting and engaging and gave us the chance to learn a lot of the basic skills that we need to go forward into second semester and then into the field of communications.

On top of writing, editing, planning and presenting, we also did a lot of strategic thinking, participated in intelligent and creative discussions, and took part in a few role-playing activities (including a mock news conference and making mock agency pitches to a fake client).

I learned a lot this semester but there are two things that really stand out:

We can do anything

I realized that as a group of students, we really do have the skills, drive and talent to succeed. I say this because for our Event Management course, we were split into groups and had to put on events in the community with a budget of $0. With a lot of hard work, initiative, creativity and support for each other, we put on three really successful events. Two of which raised more than $1,000 for charity (combined) and one that brought down the house at a retirement centre. It’s hard not to be proud of my peers and the work we’ve done.

This is for me

I love that communications is creative and involves writing, editing, designing and planning. However, before starting this program, I had no idea how much strategic thinking and problem solving communicators do. That aspect is something I love and it makes me realize, even more, that my decision to pursue the field of communications was a good one.

What’s next?

I have this week off between semesters and I plan to spend it exploring my goals for the next few months. I want to think about who I’d like to do a client project with and where I may want to do an internship.  Of course, I’ll also spent a lot of my time resting before the next set of courses start.

Photo Credit: BookMama – Creative Commons Licence (BY-NC-ND)

Last week, I attended the 7th annual 360 Degrees: All Things Connected, an event hosted by the Toronto chapter of the Canadian Public Relations Society (CPRS).   The event was organized by the student steering committee for students and junior PR practitioners and was well worth the ticket price.

They split us into groups based on the preferences we indicated on our registration form and we rotated through three sessions on three different sectors of public relations and corporate communications.

I ended up in Group C: Crisis Communications, Agency and Corporate/Internal Communications.

A lot was said in the three hours but here are the points that stuck out for me:

Agency:

• In an agency, you’re surrounded by people who do communications too.  This can be a valuable experience and may bring a sense of community that you may not feel in a small communications department for a corporation.
• Tasks as an entry level practitioner may include: creating media lists, doing media calls and pitches, organizing meetings and staff events, doing research and doing media and online monitoring.
• 25% of your tasks will involve researching about the client and anything related to that organization or project.
• One of your other main tasks will be media monitoring,  so know the media and love the news.

Internal Communications:

• Most people believe that internal communications is just about writing the newsletter, but it can more than that.  You can be the coach who mobilizes and engages employees.
• You can work with upper management to develop plans that will engage employees and ensure that they are aware of, understand and believe in the organization’s brand.
• People spend most of their lives at work and you get to make them love it.  You help employees feel pride in where they work and feel a greater sense of accomplishment.

Crisis Communications:

• Every plan is just a plan. It needs to be flexible and adaptable in any situation.
• There are early warnings for crises – they don’t just drop from the sky, so plan ahead and pay attention.
• Take time to look at how your organization or other similar ones dealt with crises in the past.  Learn from these examples.

I left the event with a lot of notes and was impressed with how things rolled out.  The only negative thing was that I would have loved to participate in all the other groups too, such as Corporate Social Responsibility, Social Media, Media Relations, Non-profit and Financial.

Either way, it was a well-organized event. Thank you to all the speakers and the student steering committee for doing a great job.

Photo credit: oooh.oooh – Creative Commons Licence (BY-NC-SA)

So, my first week at Centennial College is over.  I’m really excited about the program and so far it looks like it’s going to be exactly what I expected and desired.

This semester we’re taking Introduction to Corporate Communication, PR Writing 1, Event Management, Project Management, Media Relations, Copy Editing and Canadian Business Practices.  While I loved my combined program at Western and I tried to ensure that all my courses there were interesting, I can’t remember a time when I was this engaged with my classes. I realize it’s early and I still haven’t been hit with the crazy workload, but hopefully this continues.

I find the content interesting and relevant and I love the way the teachers include current examples and their personal stories.  It keeps me engaged and I know that I’m already learning a lot about the field.

Now that the program has begun, I’m looking forward to networking with other students and professionals in the field.  I plan to look into CPRS and IABC student memberships and also to start branching out online.  I have spent the past six months or so adding numerous PR blogs to my RSS reader and reading along.  Unfortunately, I’ve been too shy to comment and join the conversation.

My next step is to stop hiding in the shadows and start participating in these lively conversations.  Part of that is commenting on other blogs, but it also means writing more blog posts myself and tweeting more.

Let’s see how it goes.

Photo credit: James Sarmiento

I spent a lot of my time over the past year wondering what direction to take when I finish my undergraduate degree this year. My mind was all over the place but in the end, I looked at what experience I have, what interests me, and the logical choice that flows from that.

In January, I will be starting the Corporate Communications + Public Relations post-graduate certificate program at Centennial College. I am so very excited about the program, the experiences I will have, and how it will prepare me for a career that I know is right for me.

What is Public Relations?

It seems that the PR community can’t agree on a definition. The Critical Perspectives in PR course I took last year told me that, but even after roaming around the web I can’t seem to find an exact definition.

The Canadian Public Relations Society defines PR as:

“the management function which evaluates public attitudes, identifies the policies and procedures of an individual or organization with the public interest, and plans and executes a program of action to earn public understanding and acceptance.”

My working (and broad) definition, which will change as I go through the CC+PR program, is:

“the practice of managing strategic relationships between a company or organization and its employees and the public. It is about allowing for a clear communication channel between two or more parties in order to develop and maintain a brand, message, or cause.”

According to Inside PR, there are five major segments of PR: Media Relations, Government Relations, Stakeholder Relations, Investor Relations, and Internal/Employee Communications. Within each of these segments, various PR tactics such as writing, event planning, and image management, are used.

Why Public Relations?

When I flipped through my current resume and a few of my older ones, I found common themes that all pointed me towards PR. The most obvious cues in this direction are my internships.

My first internship through UWO was with Big Brothers of London. There I helped organize the ‘Bowl for Kids’ Sake’ fundraiser and communicated with the media, local companies, and current members to raise funds and find participants. My second internship was with IBM Canada as a Corporate Communications intern. It was sixteen months full of amazing opportunities and experiences that had me creating various communication media, working on two different conferences (one which sent me to Japan), and a lot more. My most recent internship, and my part-time job now, is as a Knowledge Engineer with IBM. It is not directly associated with PR, but I am editing technical documents by adhering to publishing and company standards. I see the impact of my work on the relationships between the company and the customers it needs to support.

My other related experiences include being a communications student-at-large for the University Student Council, acting as a communications officer for a club on campus, and helping organize an orientation event in high school.

The more I dig, the more examples I can find that lead me to believe that PR is what I should be doing.

Why more school?

I may have related experience but I am not a fool. I haven’t learned enough about the various PR functions or tactics. I don’t know how to put together a communications plan or handle media relations or write to persuade. I know that in order to succeed in this industry and to be at the same level as my fellow job hunters, I need to take a practical college program that will equip me with all the tools and knowledge and connections that I need.

Why Centennial?

Beyond its great reputation for successful graduates and a quality program, Centennial is recognized for its additional focus on social media and online PR.

Not only am I interested in social media because of my technical background, but I have been active in one way or another online since 1997. At IBM, I worked with some great people who are proponents for social media and are enthusiastic about recognizing the benefits of social media practices for companies. From all that I have learned (and I will write about this at another time), I believe that it is a mistake as a PR practitioner to ignore the Internet and its impact on communications. There are many great tools that can be used online and there is an ever-increasing expectation that new PR students are able to use these tools successfully.

To quote the Inside PR team:

“Social media gives us another really powerful tool to use … [as] media relations is tougher now than it has ever been. There are fewer cameras chasing more stories, and certainly in the Toronto market and in other large urban centers, it’s really tough to get media coverage unless you have a really good story. So why not explore those tools that allow us to reach beyond the narrow confines of earned media and take our message directly to the audience that we’re trying to reach … It gives us more control to reach a better-defined audience with a message that we can deliver on our own terms. … In five years, those who don’t know social media in the public relations space will be the equivalent of those, currently, who don’t do media relations in PR”

So now what?

I have been following PR-related blogs for a while now and as I finish off my last undergraduate semester, I would like to start participating in the online PR conversation. I used to write a lot in the past and I think I need to start writing again to document my thoughts and experiences, as well as to participate in these interesting conversations.

I have pulled together some old blog posts from some of my old blogs but from this post on, I will be writing new material here.

Hopefully not all my posts will be as long as this one, but I welcome all comments and suggestions.